BridgeWell Website Privacy Policy

Effective Date: 2026-05-26 · Last Updated: 2026-05-26

This Privacy Policy explains how Tickit Health Ltd., operating as BridgeWell (“BridgeWell,” “we,” “us,” or “our”), collects, uses, and protects personal information when you visit our marketing website at www.getbridgewell.com and related domains (the “Website”).

Scope. This policy applies to our marketing website only. If you are a school district, educator, family, or care provider using Care Check or Care Hub, please connect with our Privacy Officer at privacy@tickithealth.com.

1. About BridgeWell

BridgeWell is operated by Tickit Health Ltd. Our mailing address is P.O. Box 21552, Vancouver, BC V5L 5G2, Canada.

Our mission is to see every student and support every family. Protecting the information of the people who visit our website is part of how we earn the trust that mission depends on.

Our designated Privacy Officer is Daniel Penn. For any privacy question, request, or complaint, please contact privacy@tickithealth.com.

2. Information We Collect

Information you provide directly

When you interact with the Website, you may share:

• Contact and demo requests. Name, work email, phone number, role, organization or district name, and any details you include in your message.
• Newsletter and content subscriptions. Email address and any optional profile information you provide.
• Event and webinar registrations. Name, organization, contact details, and questions you submit.
• Career applications. Information included in your application materials and correspondence with our team.

Information collected automatically

When you visit the Website, our analytics and infrastructure tools may collect:

• IP address (anonymized where supported)
• Browser type, device type, operating system, and language
• Pages viewed, time on page, and navigation paths
• Referring website and search terms
• Approximate location derived from IP address
• Information identifying the organization a visitor is associated with, where available through our B2B identification tools (see Section 6)

Information from third-party sources

To support outreach to schools, districts, and organizations that may benefit from BridgeWell, we obtain professional contact information from B2B data providers, including Apollo.io, and from publicly available directories. This information is limited to work contact details and professional role.

3. How We Use Information

We use the information we collect to:

• Respond to your inquiries and provide the resources or demonstrations you request
• Send marketing communications about BridgeWell products, events, and educational resources, where you have consented or where permitted by law
• Conduct B2B outreach to schools, districts, health organizations, and other prospective customers
• Understand how visitors use the Website so we can improve content, layout, and performance
• Identify organizations visiting our Website to support our sales and marketing efforts
• Operate, secure, and protect the Website
• Comply with applicable legal and regulatory obligations

4. Cookies and Tracking Technologies

The Website uses cookies and similar technologies to function and to help us understand visitor behavior. These fall into the following categories:

• Strictly necessary cookies required for the Website to operate
• Statistics cookies that measure how visitors use the Website
• Marketing cookies that help us evaluate the performance of our campaigns and identify visiting organizations

We use the following services on the Website. Each is governed by its provider's own privacy policy:

The specific cookies these services may set on your device:

You can manage your cookie preferences through our cookie banner at any time, or through your browser settings. Disabling certain cookies may affect Website functionality.

5. Legal Basis and Consent

We process personal information in accordance with applicable Canadian, Australian, and US laws.

For visitors in Canada, we rely on your express or implied consent under the Personal Information Protection and Electronic Documents Act (PIPEDA). For marketing email and SMS, we obtain express consent in accordance with Canada's Anti-Spam Legislation (CASL).

For visitors in Australia, we collect and handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

For visitors in the United States, we comply with applicable state privacy laws including the California Consumer Privacy Act (CCPA/CPRA).

6. Who We Share Information With

We share personal information with:

• Service providers that operate the Website and our marketing systems. These include, but are not limited to:
  • Website hosting: Vercel
  • Content management: Sanity
  • Analytics: Google Analytics
  • Email marketing: MailerLite
  • Customer relationship management: Zoho CRM
  • B2B contact data and visitor identification: Apollo.io
  • Form submissions: Web3Forms
  • Cookie consent management: Cookiebot
  • Internal project tracking: Jira
• Professional advisors, such as legal counsel, accountants, and auditors
• Government authorities or law enforcement, where required by law or to protect our rights
• Acquirers or successors, in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality protections

We do not sell personal information. We do not share personal information with advertising networks for cross-context behavioral advertising.

7. International Data Transfers

BridgeWell is based in Canada. Many of our service providers are located in the United States and other countries. When we transfer personal information across borders, we rely on appropriate safeguards, including contractual confidentiality and security commitments from our vendors.

For Australian visitors: in accordance with Australian Privacy Principle 8, you should be aware that your personal information may be disclosed to overseas recipients located in Canada, the United States, Lithuania, and other countries where our service providers operate.

8. How Long We Keep Information

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. In general:

• Demo and inquiry data: retained as long as the prospect relationship remains active. If there is no engagement for 36 months, the record is archived or deleted, unless we are required to keep it longer.
• Newsletter subscribers: until you unsubscribe, then minimal suppression-list data is retained to honor your opt-out.
• Analytics data: up to 14 months.
• Career applications: up to 12 months after the role is filled, unless we agree otherwise with you.

9. Your Privacy Rights

Depending on where you live, you have the following rights regarding your personal information.

Canada (PIPEDA and provincial laws)

• The right to access your personal information and request correction
• The right to withdraw consent, subject to legal or contractual restrictions
• The right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner

Australia (Privacy Act 1988)

• The right to access and correct your personal information
• The right to make a privacy complaint to BridgeWell and, if unresolved, to the Office of the Australian Information Commissioner (OAIC)
• The right to opt out of direct marketing

California (CCPA and CPRA)

• The right to know what personal information we collect, use, disclose, and retain
• The right to delete personal information
• The right to correct inaccurate personal information
• The right to opt out of the “sale” or “sharing” of personal information (we do neither)
• The right to non-discrimination for exercising your rights

Other United States Residents

Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with comprehensive privacy laws have rights substantially similar to those above.

To exercise any of these rights, please contact privacy@tickithealth.com. We will respond within the timeframes required by applicable law. We may need to verify your identity before completing your request.

10. Marketing Communications

If you are a Canadian resident, our commercial electronic messages comply with Canada's Anti-Spam Legislation (CASL). If you are an Australian resident, our marketing complies with the Spam Act 2003 (Cth).

You may unsubscribe from any marketing email through the unsubscribe link in the message, reply STOP to any SMS, or contact privacy@tickithealth.com.

SMS communications

If you provide your mobile phone number to us through our website forms, you are providing express written consent to receive text messages from BridgeWell by Tickit Health Ltd. for marketing and administrative purposes.

Opt-out. You can cancel the SMS service at any time. Text STOP to any message you receive from us. After you send the SMS message “STOP,” we will send you an SMS message to confirm that you have been unsubscribed.

Help. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for assistance.

Rates. Message and data rates may apply for any messages sent to you from us or to us from you. Message frequency varies.

Consent and sharing. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

11. Children's Privacy

Our marketing Website is intended for school administrators, educators, clinicians, and other adults. We do not knowingly collect personal information from children through this Website. Information collected from students or families through Care Check and Care Hub is governed by our Services Privacy Policy and the data processing agreement between BridgeWell and your school or district.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, and we encourage you to use strong passwords and protect your own access credentials.

If a privacy breach occurs that creates a real risk of significant harm, we will notify affected individuals and applicable regulators in accordance with PIPEDA, the Australian Notifiable Data Breaches scheme, and US state breach notification laws.

HIPAA Covered Entities. When BridgeWell handles Protected Health Information (PHI) on behalf of a HIPAA Covered Entity, BridgeWell acts as a Business Associate. We will enter into a Business Associate Agreement (BAA) with the Covered Entity before any PHI is exchanged. To request a BAA, contact privacy@tickithealth.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice through the Website or by email.

14. Contact Us

For any privacy question, request, or complaint:

This Privacy Policy applies to the BridgeWell marketing website only. Use of Care Check, Care Hub, or any other BridgeWell product is governed by our Services Privacy Policy and the data processing agreement with your school or district.